I broke one of my side mirrors and needed it fixed in a pinch. I got my car back in less than 24 hours, and they provided a loaner at no charge! The staff was super friendly and very professional! Will definitely use them again and highly recommend!
I took my Smart Car to Luxury Auto Works yesterday July 24th 2020 to replace a cooling fan. During the process there was a disagreement with a issue that surfaced during the repair. The manager at the time Dwain and I disagreed on how we should proceed with the issue. In the end Dwain and Luxury Auto stepped up to the plate and took care of me and my vehicle. The cooling fan was repaired and more! Plus the 3 year 36,000 mile warranty puts my mind at rest for a while. The price they charge is right on point for the service they provide. I highly recommend and will gladly take my vehicle back in the future.
From the first phone call I made to find out if I could bring in my Volkswagen Passat, I was offered a loaner car and that I could come in at my convenience... when I brought my car in it was super easy to check in with Jami they gave me a loaner car immediately filled out a small amount of paperwork ask questions about my issue then when they came outside they took a complete video of my car from front to back for liability. About an hour after I left I received a text message from Dwain, Who informed me that he was my service advisor and he would keep me posted of what was happening how the timing was working out and anything that needed to be done to my car before they did any work. To my surprise the technician actually took a video of everything that he did everything he saw under my car, which was amazing because I found out that there was issues that had just been worked on by another company.. so after sending me the video and a quote Dwain called me to find out how much work I intended to have done.. and how long it would take to complete.. everyone that I dealt with was super professional... and I already made it clear that they would be my choice for any type of mechanics on my Volkswagen in the future...
Positive: Professionalism, Punctuality, Quality
In Luxury Auto you receive a professional treatment since the moment you step in. I’m very happy with the service. I was drove, through a video and written estimate, to understand very easy, what was wrong with my vehicle in a very professional way. And delivery, right on time, as they promised. 100% recommended. I’m a very satisfied customer.Thank you.
Positive: Professionalism, Punctuality, Quality, ValueThis is my 4th car with LAW. Despite the shop being cleaner than my house, I’m always amazed with how thorough they are. I have a new car every time I leave. My favorite part is that they teach me what they are doing to the car, and why. With anything, the more you understand, the more you appreciate.
Very professional and clean. Chris was a great help. Very pleased.
Positive: Professionalism, Punctuality, Quality, ValueFantastic in every way. Look no further!
They have gone above and beyond, and with excellence! I'm thankful to have found a trustworthy shop for my vehicle.
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