Not only is the sales team top notch... the service department can’t be beat! Very professional and efficient! New loyal customer
I called this morning to see if I could get in last minute for an oil change. I’m driving out of town for the holidays and I had to get my oil changed, last minute, and they gladly accommodated me. It took about 2 hours. I waited comfortably with my dog in their waiting area. It’s very chill with name brand drinks and clean bathrooms. Actually, the whole facility was clean, inside and out (including the car service area). The staff was friendly. When I walked in I was quickly greeted, was informed of the process (first timer) and directed to the waiting area. When I got in my car, it felt like new. You know the feeling of good service in your car. Anyway, I will return again and not last minute.
Terrific experience with Luxury Auto of Austin! Friendly, professional folks willing to do what it takes to get you in the car you desire! Ask for Chris!
This is one of the best places on town. If you looking for a place that truly take a good care of your vehicle this is the one.
Can't be a 5 cuz they took all my money... They get a 4 cuz they made it worth giving it up.
Did an awesome job
I took my sprinter van to 3 different places. Took it here and in 72 hours I got my van back and fixed.
I took my Porsche 911 here for required service. I made an appointment with a requested "loaner car" to use while mine was in the shop. Honestly, maybe it was my imagination but it just seemed to run much better and felt great after it was serviced. I was driving their Mercedes 4-cylinder so maybe getting back in my car skewed my view but I was very pleased. Owning a Porsche you just understand that it is going to cost you $$$ even for Oil Changes with the Oil Filter. I also like a new air filter as well as a new cabin filter when I change my oil. I also had an issue with my Passenger side window which they repaired as if it was brand new. I have seen many ads for this place on both my phone & Computer(s) so opted to try them in place of the dealership. I never regretted my choice and fully intend to make this 'my shop' in the future. I went ahead and had all my fluids changed as well as my oil change. I was not "pressured" nor was I upsold on these services. I chose to have them done because I now know they are fresh and I will never have to change them again. Also had the spark plugs done so, basically, I am done as far as any fluids for 'Life." Yes, this was a long review but I was very pleased with the service from start to finish. Extremely professional, they even send videos of everything they do. Amazing!!!
Awesome clean cars
I've been bringing my car here for three years and it's been a good experience. Today I picked up my car and turned in the rental car with same amount of gas I left with. Mr. Dwain shielding rudely told me if I wanted him to gas the car up for 5 dollars across street. I said no .car has correct amount. This was very unprofessional and I won't put up with it again. I'll still go there but won't deal with Dwain.
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