I would say that Luxury Auto is above and beyond any repair facility or dealership in Austin. Friendly, knowledgeable, professional - they cover it all. The facility itself looks like a dealership (they sell pre-owned) and all the mechanics are ASE Certified giving you the same quality service of the dealer but at a much lower price. Need a car while yours is being repaired? No problem. On my 3 visits I had a Mercedes, a Jaguar & a BMW. The place spotless, the staff super qualified and friendly. Why would you even consider going elsewhere? Thanks to Eric for the most incredible service I've ever had!!
Positive: Professionalism, Punctuality, Quality, ValueSuper friendly service, felt very appreciated as a customer. Follow all COVID-19 rules. Got my car back much earlier than expected, was all clean from inside and outside. Would definitely recommend!
Positive: Professionalism, Punctuality, Quality, Value
I am now a customer for life! I could not be more pleased with the service I received from Luxury Auto Works. The entire process, from the moment I walked through their doors, to the moment I paid for the completed service and drove away, was exceptional.Their patient professionalism, and the cost of repairs made them standout from others I've used in the past. I have already highly recommended Eric and the team there, to my family and friends.M.K.S.
The entire team is very courteous and friendly. They always communicate very well and on a timely manner. I was referred here a year ago. The owner discussed all facts about the car and fully took responsibility to take care of me and my car. I trust him and his team fully. It’s not the cheapest but it is not the dealership services outrageous prices. However, trust goes a long way. I have recommended several peers and friends to Luxury Auto Works. I didn’t give the five starts not because is their work but their loaner cars could be a little better kept but it is a loaner car and they don’t charge extra to use it... so I guess it’s ok.
Positive: Professionalism, Punctuality, Quality, ValueThe best of the best is what you get with Luxury Auto Works! Thanks you Thomas and crew!
Honest, reliable and immaculate auto shop. I am blown away with the customer service and transparency LAW provides. The video proof of what is wrong with my car and loaner car were the "cherry on top". All auto shops should model their business like this. Amazing.
Positive: Professionalism, Punctuality, Quality, ValueAfter several missteps by Charles Maund VW, I finally decided to go back to Luxury Auto Works. Not only did they find a major mistake in VW diagnosis, which saved me $2000, they did the rest of the work at dealership quality for cheaper. I will use them exclusively in the future.
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