Customer Testimonials

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Google May 19, 2022

Had a great experience! From beginning to end. They do what they say they will do and communicate every step of the process. Great job!

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DealerRater May 5, 2022

We truly enjoyed the experience, my wife and I think that our sales rep is one most pleasant person that we have had in our 43 years of car buying. Mr Cullen Kremmer should be commended on his professionalism and knowledge of sales. He's a great guy.

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Google Apr 28, 2022

I am writing this review to verify that we had a positive experience in purchasing a pre owned vehicle. Salesman, Chris Skinner and manager Tyler Pelham addressed our questions and resolved the issues. 👍👍

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Google Apr 21, 2022

If you're tired of your dealership jacking up prices on you and not telling you the true story of whats really going on in your vehicle, come here! L.A.W. will get the job done right, be honest with you, save you thousands, and you will learn exactly whats going on, and those scammy dealership service departments wont make money on over-exaggerating your maintenance.

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Google Apr 1, 2022

Not knowing what I was getting myself into, I chose Luxury Auto Works to repair my Audi S4 that was hit in a parking lot, and I am very glad I did. All of the staff were very attentive and kind, and Frank, the general manager, was extremely fast with his responses and direct to answer any questions I had over email. They did a great job on my car; I would recommend them for any of your auto repair needs.

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Google Mar 19, 2022

Best service center for any maintenance needs

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Google Mar 17, 2022

Highly recommend! I'm 50 years old and have purchased probably 18 cars by now. This was by far the best dealership experience I've ever had. From the moment I scheduled an appointment I could tell I was in good hands. Chris and Michael Tyler made this a very easy, no pressure and seamless experience. A few days after I picked up the vehicle it had something that needed repair. I called and they scheduled a time to bring it in, gave me a beautiful loaner vehicle and fixed the problem with out question. They have earned my trust and I'...

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Google Feb 20, 2022

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Google Feb 13, 2022

ASK FOR CHRIS! by far the best salesperson my wife and i have ever dealt with. Purchasing a car is always so stressful and chris made us feel like we were buying a car from our best friend! I don't know how else to explain it but Chris is awesome and I wouldn't want to buy a car from anybody else.

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Google Feb 1, 2022

Diagnosed my Mercedes accurately & timely

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Google Jan 30, 2022

I recently purchased a vehicle from Luxury Auto Works in Austin, TX and the service was absolutely impeccable. By far, the best experience I’ve ever had when purchasing a vehicle. My salesman was a guy named Chris Skinner. He was amazing. Very professional, courteous and knowledgeable. Other than the overall experience being a 5-star experience, he’s a 5-star salesman. I will definitely do business with them again and highly recommend them to anyone looking to purchase a European luxury vehicle.

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Google Jan 21, 2022

We bought a 2016 Highlander with super low miles from this dealership, and Chris did an outstanding job in communicating the whole time with me even though he wasn't present at the time of purchase. Tyler was very open and professional, made sure I had all my questions answered, and made it easy for my fiancé and I to purchase and trade in our little Camry, although we live in Belton and the purchaser wasn't present. Very clean and super nice facility with super cool cars all over the service department and showroom. I was like a kid in ...

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Google Jan 12, 2022

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Google Jan 4, 2022

Great place

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Google Dec 29, 2021

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Google Dec 18, 2021

I’ve been a Luxury Auto Works customer for about 8 years now. They do outstanding work and have an excellent support staff. I trust them completely with their diagnoses and repair of my vehicles. Their use of actual videos to show the customer the problem issue(s) is an added plus and provides proof of the recommended repair. Thomas Dere, the owner and chief master mechanic/technician, is one of the best, if not the best, in Austin. The facility specializes in foreign vehicles so if you own one and it needs repair or maintenance, this is the place to ...

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Google Dec 10, 2021

The dealership quoted me a ridiculous number for some basic services. Not only did Luxury Auto beat their price but they did the work same day. Great place.

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Google Nov 3, 2021

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Google Oct 14, 2021

Start to Finish a great experience. All the guys were friendly, professional, and up front about everything. They made it easy to get the car I wanted. When I started looking I was dreading the long process and extra stress of getting a new vehicle, but this place made it easier than easy.

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Google Oct 5, 2021

I Love doing business with Tyler🤗

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DealerRater Sep 26, 2021

Chris was great to work with. Easy buying experience. The car could have been cleaned better on delivery.

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Google Sep 26, 2021

This car salon has much more cars than parked outside. Salespeople do the job without pressure and very quickly. The process of car buying is fast and easy.

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Google Sep 3, 2021

I own a Tesla Model X. All of the places I called or drove to would or could not do a wheel alignment on this vehicle. Tesla was booked for the next three weeks. I called Luxury Auto and they said it was an ordeal to do but they would and gave me a expected charge. More than any alignment I have ever had done, but at least they could do it. They gave me a loaner car and started work. The car was done two days later with a video showing the final alignment numbers. They were professional, friendly, ...

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Google Sep 1, 2021

I was in a desperate place financially and looking at unaffordable repairs. Thomas and his team were compassionate and sympathetic towards my needs. Their kindness, professionalism, and understanding of my needs made this ordeal much more bearable and financially manageable. I can’t thank the Luxury Auto Works Team enough! You became my angels here on earth!

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Google Aug 11, 2021

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Google Jun 30, 2021

This is a first class shop. I used to work on vehicles and now I have a place I can trust to take my vehicles to. Great service!!!

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Google Jun 30, 2021

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Google Jun 16, 2021

My car needed its 55k service, and Luxury Auto Works is 1 mile from my house. They gave me a quote online and I took the car in the next day. While performing the work they found damage to the lower rocker arms, and sent me a video showing where the damage was. Having a video makes it so much easier to understand what's going on. I asked if my extended warranty would cover the repair, and Dwain (the service advisor) offered to call the warranty company. The repair was covered so they kept my car overnight and did the ...

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Google Jun 7, 2021

Luxury Auto works is extremely professional. They went above and beyond to make me a happy customer. The Service is truly outstanding. The work on my car was above satisfactory. They provided a complimentary car for me while my car was being fixed which was a huge plus. They didn't just tell me what was wrong with my car, they actually took the time to make live videos and pictures and thoroughly explained in the video what was causing each problem. They fixed my vehicle in a timely manner while providing great customer service. I'll be bringing my ...

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Google May 22, 2021

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Google May 16, 2021

Great.Place

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Google May 13, 2021

The guys and gals at Luxury Auto Works are AMAZING! Top quality service and repairs.

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Google May 11, 2021

I found the GLE350 that I was looking for at an agreeable price at Luxury Auto Works. The entire long distance process was handled by Chris Skinner. He was so friendly and professional and helped make the entire process worry free. Excellent customer service! He has also checked back with me after the sale to see if I am still happy with my purchase. And I am!!! The finance guy Tyler was also very helpful despite having an emergency of his own, he took the time to personally call me!! Really good customer service is rare these days. The vehicle ...

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Google May 9, 2021

Fantastic Customer Service 👏 👌 Definitely there to help the Customer into their dream car. Shout Out to Cullen for helping 🙌

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Google May 9, 2021

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Google May 6, 2021

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Google May 2, 2021

Cleanest shop ever, very much recommended

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Google May 1, 2021

I specifically used Luxury Auto Works in Pflugerville twice so far. Both times I've enjoyed their service and I will continue to use them in the future.

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Google Apr 29, 2021

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Google Apr 23, 2021

I recently purchased an E Class Mercedes from Luxury Auto Works on N Lamar. First of all, the whole staff was friendly, professional, and helpful. But this review is to call out someone in particular- Michael "Tyler" Pelham. I also work in sales, in a different industry, but I know very well what it takes to be a skilled professional in this business. I showed up on a whim to test drive the vehicle, just to get a feel for things, and had no intention of purchasing that day. Tyler's knowledge of the brand, the model, and ...

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Google Apr 19, 2021

I bought a car from here and it was the best experience I’ve ever had when purchasing a car! They went out of their way to make me feel comfortable and confident with my decision and were just the nicest people. 100% would go back to purchase my next vehicle!

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Google Apr 16, 2021

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Google Apr 14, 2021

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Google Apr 14, 2021

Great work, fast service

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Google Apr 14, 2021

Excelente anyone looking for a car Michael Pelham makes you fill one of the family and he is every Professional on his business highly recommend.

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Google Apr 13, 2021

As someone who just moved across the country and didn’t have a place to take my car that I trusted, I was super happy with the service I received. McKay was very helpful and professional, with a level of service that was unbeatable. If you have ever had a bad experience getting your car worked on and you are weary of taking it in you don’t have to be with the guys at luxury auto works will take care of you with no problem!

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Google Apr 10, 2021

Great customer service Frank was very nice n communicative about the service of Luxury Auto for my car

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Google Apr 8, 2021

Beautiful selection of luxury cars

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Google Apr 6, 2021

Sent my VW to get an oil change and my check engine cleared. My advisor Frank was super helpful and the mechanics were very informative and concise. My vehicle was taken care of in a timely manner and they even detailed the outside for free! I would definitely recommend this place to anybody who has a European vehicle and doesn’t want to deal with dealership mechanic gimmicks!

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Google Mar 30, 2021

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Google Mar 28, 2021

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Google Mar 27, 2021

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Google Mar 23, 2021

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Google Mar 20, 2021

I went in to have my LR serviced. The staff greeted me promptly without a wait. Frank my service advisor was very professional and knowledgeable, he helped me with some questions we had and recommended which maintenance service was needed based on my mileage and service history that he pulled right up on his computer. He offered a loaner vehicle which was nice and sent me a video update of the service being performed as well as what to look out for in the future. I highly recommend checking out luxury auto works in Austin. You won’t be disappointed ...

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Google Mar 19, 2021

I had my wheels aligned here and the service was prompt and courteous. I came back a few weeks later for some minor adjustments to that same alignment and they took care of it very quickly.

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Google Mar 16, 2021

The dealership is pretty awesome. Cullen is a great salesperson.

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Google Mar 16, 2021

Amazing service. They were very helpful and accommodating.

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Google Mar 9, 2021

Chris and John helped me out with a coolant leak I could not find or fix in my truck. So I left it in there hands. Thank u for all the help and getting me back on the road. I’ll be back for sure.

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Google Mar 4, 2021

Quick to find the problem and gave me a,quote

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Google Mar 3, 2021

Great service but definitely not cheaper...

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Google Feb 23, 2021

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Google Feb 10, 2021

Had an incredible car buying experience thanks to Tyler, Jose, and Cullum! They were patient, willing to work with me, and were very personable. Overall this was one of the best car buying experiences I have ever had and am really enjoying my car!

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Google Jan 7, 2021

This car buying process was so incredibly easy. I want to thank Cullen, Michael, and Luxury Auto Works for an absolutely amazing experience!! I went in knowing a few cars I wanted to look at. They were so warm and welcoming right off the bat. Test drove the cars I wanted to look at. They did not try to do the salesman thing and try to push me to look at other cars I wasn’t interested in. They gave me an EXCELLENT value for my trade, lay out all my options clearly and precisely, and let me make the ...

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Google Jan 5, 2021

A truly professional and courteous staff. I was visiting from out if town when my traction control warning light came on in my 26 year old Jaguar. The staff encouraged me to come straight in where I was welcomed with fresh hot coffee and left 30 minutes later with the light off and the car running perfectly all at no charge. Where else do you get service like that?

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Google Jan 1, 2021

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Google Dec 31, 2020

Love these guys! Always have my back and take care of everything really well and really fast. They are what they say they are, luxury auto service center.

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Google Dec 19, 2020

Good service, but if you are expecting lesser price than dealership... Just go to dealership... They're pricey. Good customer service though

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Google Dec 12, 2020

I loved how they sent me a video of what was wrong with my car. I have never been to a shop that does that. Makes it easier when they explain whats wrong with the car and showing you at the same time without being there. Very nice people and professional. I would recommend this shop to everybody.

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Google Dec 10, 2020

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Google Dec 8, 2020

Love this place! Who can say that about a repair shop?! They make it easy to schedule appts, snag a loaner car and most of all are very up front and honest. I mostly deal with Eric when I am there, he’s super friendly and just gets it that people want to get in and out and spend as little money as possible 🙂 thank you Luxury!

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Google Dec 4, 2020

I’m very happy with the service and I plan on being a long-time customer. I liked the use of video texted to me showing the hidden oil leak evidence and the repairs needed.

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Google Dec 2, 2020

They’re always so polite, prompt and efficient. Their prices are competitive and they give you decent loaners.

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Google Dec 1, 2020

1st time using their service, and it was an excellent experience. The price quoted for repair was exactly what I was charged. They also sent me a video of showing additional problems they found that will need repair. I had the car checked out a week before at the dealership and the problem LAW found were marked as good with no problems on the dealerships report.

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Google Nov 20, 2020

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Google Nov 16, 2020

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Google Nov 15, 2020

Driving out from Arizona, my Range Rover developed a fault. Found Luxury Auto on the web and took it to them. They diagnosed the problem and also a leaking water pump. I left it there for them to fix and they gave me a loaner. Everything was fixed by the next day. I was very impressed with their service.

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Google Nov 10, 2020

I have used several automotive shops before. These guys are legit. Eric the manager is great to work with. We had an ongoing issue with a Hummer H1 and nobody could fix it. These guys did and it was a fantastic experience. Highly recommend...

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Google Oct 29, 2020

Found a car on Truecar that was they best deal, they had it. Checked availability, they got back to me, set up an appointment on a half hour's notice and we were in a test drive within 3 minutes of arriving. Everyone there was on the ball, super friendly and very accommodating. The whole experience seemed pretty fast to me but they were apologizing for taking so long so I suppose it could have been even faster. I'm not really a car guy but there are some jaw-dropping vehicles to check out while you wait and the facilities are ...

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Google Oct 28, 2020

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Google Oct 27, 2020

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Google Oct 26, 2020

Luxury Auto Works has some fantastic quality car offerings. I came in with a difficult trade in and buying situation and met Tyler. Tyler was very calm and listened to us. He was patient with us and our little ones as we tried out car seats and checked out every feature of the vehicle. He set us up for a test drive while he worked on financing. When we came back and knew we wanted the car he was ready to finish up the deal. Literally never had an easier, more peaceful car buying experience. Can't recommend this place ...

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Google Oct 21, 2020

After my last visit to Audi South where I had to wait a month for basic annual service and horrible communication, I was looking for a shop that would actually care. LAW got me in right away, gave me a loaner and performed Audi's recommended 35K Major Maitenaince schedule in one day. The dealer would still be twiddling their thumbs. Very professional, clean showroom and shop. If you're tired of having to wait for service and just being a sheep for your dealer than LAW is your answer!

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Google Oct 15, 2020

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Google Oct 15, 2020

Nice vehicles

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Google Oct 13, 2020

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Google Oct 3, 2020

Jaime! Jaime! Jaime! Jaime! Jaime! Jaime! Very friendly, Nice and easy to talk to but at the same time very professional.

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Google Oct 1, 2020

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Google Sep 23, 2020

LAW changed the steering wheel on my LR. Very happy with the work

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Google Sep 23, 2020

This was my first time using Luxury Auto Works. Up to this point, I have been going to the dealer. Eric O was my service advisor. At every interaction he was courteous, professional. And informative. I was sent video of my LR2 during the diagnostics. The car was repaired and ready to go the next day! Absolutely unheard of on my previous experiences. I will be returning to LAW for my future needs. Thumbs up!!

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Google Sep 23, 2020

This was made very easy, drop off, pick up a loaner and they called with maintenance suggestions and the cost. Also sent pictures of the problems. They called the next day when it was finished, I paid over the phone and they dropped my car off and picked theirs up. I would definitely recommend them!

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Google Sep 22, 2020

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Google Sep 22, 2020

Very friendly, great follow up, and their prices were much lower than the dealership.

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Google Sep 20, 2020

I would say that Luxury Auto is above and beyond any repair facility or dealership in Austin. Friendly, knowledgeable, professional - they cover it all. The facility itself looks like a dealership (they sell pre-owned) and all the mechanics are ASE Certified giving you the same quality service of the dealer but at a much lower price. Need a car while yours is being repaired? No problem. On my 3 visits I had a Mercedes, a Jaguar & a BMW. The place spotless, the staff super qualified and friendly. Why would you even consider going elsewhere? Thanks to Eric for the ...

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Google Sep 19, 2020

Super friendly service, felt very appreciated as a customer. Follow all COVID-19 rules. Got my car back much earlier than expected, was all clean from inside and outside. Would definitely recommend!

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Google Sep 18, 2020

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Google Sep 16, 2020

I am now a customer for life! I could not be more pleased with the service I received from Luxury Auto Works. The entire process, from the moment I walked through their doors, to the moment I paid for the completed service and drove away, was exceptional. Their patient professionalism, and the cost of repairs made them standout from others I've used in the past. I have already highly recommended Eric and the team there, to my family and friends. M.K.S.

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Google Sep 16, 2020

The entire team is very courteous and friendly. They always communicate very well and on a timely manner. I was referred here a year ago. The owner discussed all facts about the car and fully took responsibility to take care of me and my car. I trust him and his team fully. It’s not the cheapest but it is not the dealership services outrageous prices. However, trust goes a long way. I have recommended several peers and friends to Luxury Auto Works. I didn’t give the five starts not because is their work but their loaner cars could ...

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Google Sep 16, 2020

The best of the best is what you get with Luxury Auto Works! Thanks you Thomas and crew!

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Google Sep 10, 2020

Honest, reliable and immaculate auto shop. I am blown away with the customer service and transparency LAW provides. The video proof of what is wrong with my car and loaner car were the "cherry on top". All auto shops should model their business like this. Amazing.

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Google Sep 8, 2020

After several missteps by Charles Maund VW, I finally decided to go back to Luxury Auto Works. Not only did they find a major mistake in VW diagnosis, which saved me $2000, they did the rest of the work at dealership quality for cheaper. I will use them exclusively in the future.


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